Do you practice Organizational Empathy?

I was reminded the other day about the first time I was hired to speak professionally. I was driving with my husband Randall to the Berkeley Yacht Club. We passed a tall shiny high-rise tucked between the Bay Bridge and the freeway. I mentioned casually, “That building is where I did my first professional speaking gig. Up on one of the highest floors is a stunning view of the San Francisco Bay.” The event seemed like a lifetime ago and made me think about that first presentation. All the rhetoric of “you are the product” and “personal value proposition statements” and my favorite “every decision made about you and your opportunities is made in a room that you’re not in” had not been developed. They were glimmers of ideas.

What did I talk about? What did I share with a room of women looking to get some practical advice and a little inspiration along the way?

I addressed the idea of “Organizational Empathy.” I shared that when I disagree or get frustrated with someone, I pause for a second to consider: What if I walked in his shoes? Would I react to this situation differently?

My argument with that group of women, up in the high rise, long ago was the idea that we all should look at things from all perspectives. And if you’re empathetic to someone else’s view of the situation, someone else’s perception, then maybe you can find that bridge to collaboration and mutual success. Continue reading “Do you practice Organizational Empathy?”