Tears and Laughter: A Lesson in Empathy

Photo by Neil Thomas on Unsplash

The door opens and a customer walks in. My first thought? “I wonder how long it will take me to get her clothes off?”

It’s 1993, and I’m a manager at a high-end bathing suit store in Austin, Texas. What I knew then, and know today, was if you opened the door to my store you were never “just looking.” You wanted a bathing suit. As the manager, I knew that if you were going to walk out of the store with a bathing suit, we had to overcome two giant obstacles. Continue reading “Tears and Laughter: A Lesson in Empathy”